The Acumen IT Support blog provides you with helpful articles about Microsoft software and server solutions.

Several web sites provide good overviews.

Official Microsoft Support Overview

Microsoft Wikipedia


SOLVED: File Explorer Unresponsive with Windows 10


Are you having trouble with File Explorer? Do you have the Windows 10 upgraded feature pack?

At Acumen, one of our technicians was experiencing a problem with the new feature, too, so he found a solution.

But first, let’s describe the problem:


After upgrading Windows 10 to a new feature pack, the quick access section displays the message “Working on it,” then the section becomes unresponsive entirely.

Quick Access in File Explorer

File Explorer Solution:

  1. Restore Explorer
    1. To do this, open task manager, then select Windows Explorer and click “Restart.”
  2. To fix, “Start > Run > Explorer c:/Windows”
  3. Open File Explorer > Right click “Quick Access” on the Navigation Panel > “Options” > “Clear & Restore Defaults”
  4. As a result, the Quick Access Section should be running properly.

File Explorer


For more information about Microsoft Technology, check out our partner page.

You can find out  more details by visiting the link below:

HOWTO Fix Slow Opening/Delayed MS Office Files

Here at Acumen Consulting, our technicians are finding and solving problems on a daily basis, and this week, the issue was with MS Office.

Recently, one of our Network Administration technicians came across an issue with opening Microsoft Word and Excel files. While he was able to open the files, they were taking more than one minute to access.

Here’s what he did to fix this issue:

  • Problem:

    • MS Office, or Microsoft Word & Excel, files take more than one minute to open.
    • Details: If the Word or Excel application is opened first and the file is opened from File > Open, the files open immediately. The problem occurs whether the files are on the local hard drive or on the network server. Details: If the Word or Excel application is opened first and the file is opened from File > Open, the files open immediately. The problem occurs whether the files are on the local hard drive or on the network server.
      • DO NOT reinstall Office, run SFC or Office repair, mess with the antivirus or permissions, examine the network, create a new user profile or reinstall the operating system.
  • MS Office Solution:

    1. Download the NirSoft Files Types Manager from Scroll down to the bottom of the page and choose the 32 or 64-bit version based on the OS of the PC. Save this program for future use.
    2. Run this program as admin. There will be a new window with a list of File Extensions in the UPPER PANE. Scroll through the list and choose DOC.
    3.  Highlight the file extension DOC. In the LOWER PANE, there’s a list of actions that can take place on this file extension, one of which is the default action of “Open” (&Open).
    4. Right click on “Open.” Select “Edit Selected Action.” The third box down the Command Line, and it has the path to the executable, and it looks something like this:
"C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE" /n /e "%1" /o "%u"

MS Office

5. Everything after “WINWORD.EXE” should be removed and replaced with “%1” (which has to include the quotes):

“C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE” “%1”

6. There is also a box titled DDE Message. This needs to be emptied. 6. There is also a box titled DDE Message. This needs to be emptied.

Note: If you’re concerned, you can copy out the items you are changing before making any changes. DO NOT copy and paste Word text with quotes into an ASCII form.

7. The Dialog Box should now look like this:

MS Office

(This one is for Excel).

8. Right click on the word “Command” and choose “Rename.” Put an underscore in front of it so that you rename the key from command to_command.

9. As soon as you perform these steps, you will be able to open the file immediately by double clicking its icon.

10. You must repeat this procedure for extensions DOC, DOCX, XLS and XLSX.


For more information about Microsoft, check out our official partner page.



Exchange Server Consulting


System Center

Microsoft SQL Server Consulting



Active Directory Consulting

Microsoft Windows Servers


Exchange 2007 services won’t start after Windows Update


HOWTO: Resolve Windows Update Issue


Official Windows Logo - Windows Update


This particular problem is caused by installing KB2756918 on a Server 2003 x64 machine running Exchange 2007. I don’t know the specifics, I just know how to fix it.

Windows Update Solution:

First you have to rename two “machine.config” files located in C:\windows\\framework64\v2.0xxx\config and C:\windows\\framework\v2.0xxx\config Rename machine.config to machine.config.old and copy machine.config.default in the same directory and rename the default config file to “machine.config”. Make sure to do this in both directories.

Reboot the server and your Exchange transport service should be able to start.

If your OWA doesn’t come back up and you get a message “service unavailable” even after a few iisreset commands you may have to re-register .net v2.0 with IIS. To do this enter the aspnet_regiis.exe command with the –I flag. Here’s an example for my directory structure.

C:\windows\\framework64\v2.05727\aspnet_regiis.exe –i

After that, restart IIS and check to see if your OWA is working. Send a couple test messages and make sure to hide KB2756918 from being installed on the server to avoid this issue in the future.

For more ways we can help take a look at our IT Support Site.

HOWTO: Fix Outlook Broken Hyperlinks


Outlook Broken Hyperlinks

HOWTO: Fix Broken Hyperlinks in Outlook

After you uninstall Google Chrome, you will notice that Outlook broken hyperlinks are visible, due to bad registry.

Solution for Outlook Broken Hyperlinks:

To fix this problem you need to restore several registry settings in the User Profile.

  1. Click Start, click Run, type Regedit in the Open box, and then click OK.
  2. Locate the following subkey: HKEY_CURRENT_USER\Software\Classes\.html
  3. On the File menu, click Export.
  4. In the Export Registry File dialog box, enter HKCU_Classes_HTML_Backup.reg and click Save.
    • Note: This will create a backup of this registry key in the My Documents folder by default.
  5. Right click the (Default) value for the .html key and select Modify…
  6. Change the value from “ChromeHTML” to “htmlfile”

Repeat steps 1-6 for .htm and .shtml keys if they exist, remember to change the name of your backup file for each export.

For solutions to other Network and IT Support issues search our blog. Take a look at our IT Support Site and learn more ways we can help you!


For more information on Microsoft Outlook, click on the link below:

Exchange 2010 OWA Not Working



I recently completed a fresh install of Exchange 2010 for a client. After moving a few mailboxes to the new server I wanted to test the OWA.

When I browsed to https://(server)/outlook web access it threw the normal SSL cert error but after I accepted the certificate the site would not display the normal Outlook Web Access logon page.

OWA Solution:

The solution is to install the IIS role service of Static Content.

After I installed the role service and restarted the site in IIS the Outlook Web Access logon page displayed correctly.

For other Exchange Server questions see our Exchange Server Page or go to our IT Support Page to see our many services.

Outlook Search Calendar with Note Field

Outlook Calendar:

Calendar - Official Outlook Logo

One of my co-workers was recently searching the Outlook Calendar of another co-worker and wanted to see the notes field associated with that particular appointment. I said, easy; just add the Note field to the search result columns. Turns out it wasn’t so easy. It actually is sort of easy but not particularly intuitive. Read on to see how it’s done!

These instructions are for Outlook 2010 although they should be similar for other versions.

Outlook Calendar Solution:

  1. Open Outlook
  2. Navigate to the appropriate calendar
  3. Perform a search
  4. Right-click anywhere on the search result headings, “Subject”, “Location”, “Start” and choose Field Chooser
  5. From the Field Chooser click the drop-down and pick All Mail fields (that’s the unintuitive part)
  6. Scroll down and drag “Message” (also unintuitive) from the Field Chooser onto the Header Row where desired
  7. Resize columns as desired

You should now see your notes!

See our Technology Services Page on how we can provide a great corporate email environment for your business.

For additional help, visit Microsoft’s Support Page by clicking the link below:


Outlook Autodiscover vs Internal DNS – Exchange 2010


Hosting email for multiple domains can be complicated. Especially when all the hosted companies have their own internal DNS servers. This morning we had a customer who was getting a certificate error complaining that the cert did not match the name it was looking for. After using the Exchange connectivity tool (Test Exchange) We verified that from the outside everythi looked good. Once we got into the customers’ internal DNS we found a wildcard record for their outside domain (, not domain.local) that pointed to their webserver. Once we deleted this and created a SRV record that pointed them in the right direction for _autodisover, Outlook ceased to complain about the certificate because everything matched.

These sorts of issues can be the source of much wasted time and effort for an IT staff already overburdened with internal problems. At Acumen we deal with IT issues of this nature all the time and our technicians are available for consultation. Just give us a call at 314.333.3330 or check out our Contact Us Page. See our Exchange Hosting page for detailed information on our services.

Give us a call and hopefully we can help solve your problem quickly and easily.

Outlook Categories Automatically Collapsed


Outlook Categories
Outlook Categories

Recently I switched away from folders to Outlook Categories 2010 because it gives me the ability to categorize a message multiple times rather than having copies of the same message in different folders. I then Grouped my Inbox by Category and then Received. My only problem with this system was the tendency of Outlook to expand all the categories if I went to another folder and returned to my Inbox. I found an easy solution!

Outlook Categories Solution:

  1. Open Outlook
  2. Click View Tab
  3. Then click View Settings (in the Current View Group)
  4. Next, click Group By button
  5. In the lower right corner click the Expand/Collapse defaults: drop-down
  6. Choose All Collapsed
  7. Click OK


We teach all the Microsoft Office classes.

For more information about our IT services, visit our Technology Page.

SOLVED: Removing Failed File from Failover Clustering


Failover ClusteringFailover Clustering

If you use Windows Failover Clustering and use a File Share Witness as your quorum configuration, you might have a situation in which you have removed your server that had contained the file share without first removing it from the cluster. EDIT:  If you haven’t destroyed your File Share, just bring it back online.  In this case you find out two things: your cluster has lost its failover protection, and  you can’t easily remove the failed file share witness (FSW).  EDIT:  You don’t lose failover protection, but you may have problems if you need to restart the cluster.  See the comments below and the Microsoft link to Quorum Configurations.

When you add a new file share witness using the Quorum Configuration Wizard, the new FSW is visible.  However, it is not active and your cluster will still fail if one node is turned off. The graphical interface has no way to delete the failed file share witness.  Further, the “recommended” method of removing it (using the cluster.exe resource /delete command) does not work.  This happens because the Failover Cluster will say that the resource cannot be deleted because it is a “core resource”.

Failover Clustering Solution

Run the Quorum Configuration Wizard and temporarily change the mode from Node and File Share Majority to Node Majority. There is no danger in doing this. It will not affect your running cluster, and it only takes a few seconds. After you make the change, you will see that the failed File Share Witness is gone from the cluster. Make sure you already have a new File Share to use, and then run the Quorum Configuration Wizard again and choose Node and File Share Majority, selecting a new file share as the witness.

See our Microsoft Failover Cluster and Hyper-V pages for more information!

For additional help, contact Microsoft Support by clicking the link below: