Help Desk

Reduce staff downtime, optimize productivity

Our Help Desk Services Deliver Productivity.

Contact us today to get started.

What to Expect from our
Help Desk Services

Acumen has been in business in St. Louis since 1994.  As a small business ourselves, we understand how much technology downtime can mess up your goals.

We have 24/7/365 Help Desk services available to our clients, and we make it as easy as possible to get back up and running.

HOW DO HELP DESK SERVICES WORK?

  • 1. Engage Our Services / Outsource Your IT Helpdesk

    When you engage Help Desk services for your company, you are ensuring that your staff will have the computer resources they need at all times.  We function as your company’s outsourced IT Helpdesk.

  • 2. Request Help

    When help is needed, simply request assistance via (1) call, (2) email, or (3) web app and our expert technicians will determine what you need and provide the appropriate resource as fast as possible.

  • 3. Remote or On-site Support

    In many cases, we can solve your problem remotely, but when you want or need on-site help, you can expect a knowledgeable, professional technician fast.

Remote or On-Site Support

  • Remote Support

    Using remote access, our Help Desk team can fix your issue right away.

    We use a simple web-based application that allows our Help Desk technicians to manage your computer remotely via the Internet.  They can diagnose the problem and quickly implement a solution, so you can get back to work immediately.

  • Safe & Secure

    Our web-based remote access tool allows us to have remote access to your computer only when you give your permission. You can close the remote support session at any time with a simple click.

  • Save Time & Energy

    With Acumen Remote Help Desk support, there’s no need to take your computer in for repairs or spend hours talking on the phone with a technician trying to fix the problem yourself.

  • On-Site Support

    Some issues are better dealt with in person.  On-Site Support is available so we can be there (at your home or office) when you need us.

  • Service Area

    We are located in the Richmond Heights area of St. Louis, Missouri.  We serve St. Louis and the surrounding area.

  • Professional Technicians

    Our technicians will arrive at your location with professional dress and attitudes.

  • COVID Compliant

    Acumen is COVID Compliant, so we wear masks at all times, sanitize, and maintain safe social distancing.  We log our temperatures every day, fill out a COVID questionnaire, and do not come to work with any symptoms.

Our Team of Specialists

  • About Our Team

    With Acumen Remote or On-Site Help Desk support, you’ll see that our computer and network support team is experienced, reliable, efficient, and easy to work with.  They solve problems and get you back to work as soon as possible.

  • Decades of Experience

    Because of their extensive experience, our Help Desk technicians can assist your business with any level of IT services. We have tiered specialists who can solve even the most complex computer and network issues. You get the right technician every time.

  • Fast & Efficient

    We focus on ticket tracking and fast response times. Our expert technicians are able to quickly and accurately diagnose problems and implement solutions. We work fast, which means you get back to work quickly.

    Don’t waste valuable employee time trying to solve issues that our staff has seen before.

  • Leading-Edge Technology

    Odds are, we’ve seen you’re problem before and know how to fix it.  But, if not, we have the knowledge and the state-of-the-art tools to investigate it, diagnose it, and provide the appropriate solution. As a result, our technicians have the skills to fix any issues you may have.

Meet Our Team

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