The Acumen IT Support blog provides you with helpful articles about Microsoft Outlook troubleshooting.

This web site provides a good overview.

Outlook Wikipedia


Create Outlook Form and Open with Macro

I have some regular emails I send and I don’t like having to go to the Developer Tab, click Choose Form, Choose User Templates in File System, and then double-click the form in question. That’s way too many steps for this lazy user.

There is some very simple VBA code that will do this and then you can add the button to a Custom Tab. Here’s how.

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Outlook 2010 AT&T Conferencing Add-In Breaks Open Next Item

One of our clients recently found that the option in Outlook that automatically opens the next item in the mail folder when you delete or move the item you are currently looking at stopped working. We traced the problem to the AT&T Conferencing Add-In. It is a known issue but I couldn’t find any solutions online other than to remove the Add-In and live without it. Thanks to a helpful AT&T Representative we have a real solution!

We need to remove the old version of the tool and install the new version. The steps below detail this process.

  1. Remove the current AT&T Conference Add-in
    1. File Tab
    2. Options
    3. Add-Ins
    4. Com-Add-In Go Button
    5. Select the ATT Conferencing for Outlook
    6. Click Remove button
    7. Ok back to main Outlook screen
  2. Close Outlook
  3. Download the new version of the tool (AT&T has it released but not publicly, it works, I tested it)
    1. New AT&T Conferencing Add-In
    2. Download to a spot on your computer (desktop usually)
    3. When it finishes go to downloaded file and double-click
    4. Let it do its job, it might take a few minutes
  4. Restart Outlook
  5. Confirm your setting is still on Open Next Item
  6. All should be well!

For answers to application problems like this you can always call out Network Support Team or our Contact Us.

Outlook Categories Automatically Collapsed


Outlook Categories
Outlook Categories

Recently I switched away from folders to Outlook Categories 2010 because it gives me the ability to categorize a message multiple times rather than having copies of the same message in different folders. I then Grouped my Inbox by Category and then Received. My only problem with this system was the tendency of Outlook to expand all the categories if I went to another folder and returned to my Inbox. I found an easy solution!

Outlook Categories Solution:

  1. Open Outlook
  2. Click View Tab
  3. Then click View Settings (in the Current View Group)
  4. Next, click Group By button
  5. In the lower right corner click the Expand/Collapse defaults: drop-down
  6. Choose All Collapsed
  7. Click OK


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