The Acumen IT Support blog provides you with helpful articles about Google tools.

This web site provides a good overview.

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Chrome Full Screen Alt-Tab Closes Window


Our computer support team noticed an annoying bug in the latest version of Chrome. When trying to view full screen windows for streaming applications or just in general. Normally when in Full Screen view a Windows user can press Alt-Tab to switch to another window. With the new version of Chrome this causes the Full Screen window to close. Arg. Google is aware of the problem and promises to fix it with the next update.


A temporary workaround is to install a Full Screen tool. It’s relatively simple and a handy extension for when you want to use Full Screen with an application that doesn’t have a button to do so. Here are the instructions

  1. Start Chrome Normally
  2. Click Customize Chrome button in the upper right corner of the browser.
  3. Choose Settings.
  4. Click Extensions in the upper left corner of the window.
  5. Scroll to the bottom and click Get More Extensions
  6. Type “Fullscreen Anything” in the search
  7. Click + Free next to the Fullscreen Anything Extension
  8. Click Add
  9. Close and Restart Chrome
  10. Navigate to whatever site you wish to view Full Screen and click the Fullscreen icon in the upper right or from the drop-down menu.

I hope that alleviates a frustrating problem. I know it did for me.

See our Computer Support Pagefor more information on desktop support and computer productivity.

Google Chat with Pidgin Broken


We recently had some network issues which caused the Pidgin Universal Chat, or Google Chat, client to break.

Help at the Pidgin site produced the answer but I thought I’d give the short version here without you having to search through their FAQ as did I.

Google Chat Solution

  1. Start Pidgin
  2. Show Buddy List
  3. Accounts > the Appropriate Account > Manage Account
  4. Advanced Tab
  5. Connect Server = “” (See image)
  6. Save

Google Chat

If you need any help with IT support we’re the team that can make it happen.

If you’re looking for more information on Pidgin, visit the link below:

HOWTO: Fix Outlook Broken Hyperlinks


Outlook Broken Hyperlinks

HOWTO: Fix Broken Hyperlinks in Outlook

After you uninstall Google Chrome, you will notice that Outlook broken hyperlinks are visible, due to bad registry.

Solution for Outlook Broken Hyperlinks:

To fix this problem you need to restore several registry settings in the User Profile.

  1. Click Start, click Run, type Regedit in the Open box, and then click OK.
  2. Locate the following subkey: HKEY_CURRENT_USER\Software\Classes\.html
  3. On the File menu, click Export.
  4. In the Export Registry File dialog box, enter HKCU_Classes_HTML_Backup.reg and click Save.
    • Note: This will create a backup of this registry key in the My Documents folder by default.
  5. Right click the (Default) value for the .html key and select Modify…
  6. Change the value from “ChromeHTML” to “htmlfile”

Repeat steps 1-6 for .htm and .shtml keys if they exist, remember to change the name of your backup file for each export.

For solutions to other Network and IT Support issues search our blog. Take a look at our IT Support Site and learn more ways we can help you!


For more information on Microsoft Outlook, click on the link below: