Entries by Robert Wagnon

Are Managed IT Services Right For You? A Few Things to Consider

Are Managed IT Services Right For You? A Few Things to Consider How do you get a small business to recognize the value of manages IT services? In the start-up environment, we encounter an eclectic bunch of personality types. There is a reason people become entrepreneurs or C-level execs. When we meet the owners or […]

How Much Does Downtime Really Cost Your Business?

Many SMB owners think IT downtime only costs them a few productive hours, but there’s a lot more at stake when your systems go down. Customer satisfaction and loss of brand integrity are just two of the key losses apart from the more evident costs such as lost productivity and a temporary dip in sales. […]

Why SMBs Must Proactively Address the Threat of Mobile Hacks

Why SMBs Must Proactively Address the Threat of Mobile Hacks More cyber criminals are targeting small-to-medium sized businesses. One reason for this is too many workplaces have insufficient bring-your-own-device (BYOD) policies in place. Some have none at all. Although firms are generally more knowledgeable about network security risks than in years past, they still woefully […]

How to Trim the Fat From Data Center Costs

How to Trim the Fat From Data Center Costs When smaller businesses look to cut costs, they commonly take shortcuts that are risky to their bottom line. They may go out of their way to avoid upgrading dated hardware, buying software licenses, or increasing bandwidth. In some instances, they layoff in-house IT support, or avoid […]

The Good, The Bad, and the Ugly of Mobility and BYOD

The Good, The Bad, and the Ugly of Mobility and BYOD There are a lot of advantages to mobility in today’s workforce, but the Bring-Your-Own-Device (BYOD) movement has also brought its share of headaches as well. We live in a society where everyone must have the newest technology. We are inundated with ads reminding us […]

Website cloning: Don’t fall for that trap!

Website cloning: Don’t fall for that trap! Have you watched one of those horror movies where the something impersonates the protagonist only to wreak havoc later? Well, website cloning does the same thing–to your business–in real life. Website cloning is one of the most popular methods among scammers to fleece you of your money. As […]

BYOD=Bring your own disaster?

BYOD=Bring your own disaster? Workplaces today have changed. They extend beyond the working hours, beyond the cubicles. Whether you are commuting to work or even vacationing, chances are you or your employees take a break from the break to reply to those important emails that require ‘immediate action’. Plus, there may even be employees who […]

Get smart about smartphones

Get smart about smartphones With flexible working schedules, remote teams and Bring Your Own Device (BYOD) policies in force, it is has become commonplace for employees and business owners alike to use smartphones for work purposes. A quick reply to an email, sharing that sales presentation, glancing over that vendor proposal–all on a smartphone–is something […]

Why you need the cloud?

Why you need the cloud? When talking to our clients, we have noticed that SMBs often think the cloud is something for their bigger counterparts to explore. We hear objections like, “But, it’s too complicated.”, “The cloud sounds expensive.”, “We are a small business, we don’t think we need the cloud.”, Hold on! In reality, […]

Don’t sign up with that MSP just yet!

Don’t sign up with that MSP just yet! The decision to sign up with a MSP is a big one–you are essentially trusting someone with the backbone of your business–your technology infrastructure, so you need to make sure you pick someone with whom you can have a mutually beneficial, long-term relationship. This blog discusses what […]

The biggest threat to your IT infrastructure: Your own employees

The biggest threat to your I.T infrastructure: Your own employees Did you know that your employees often unwittingly ‘help’ cybercriminals gain access to your system? Often, employees play a part in compromising the security of your IT infrastructure, even without them realizing it. For example- When your employees use their own devices for work purposes […]

Don’t make these IT mistakes as you grow!

Don’t make these IT mistakes as you grow! During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their IT investments never really yielded the kind of returns they expected and come to us looking to […]

IT Red Flags to Watch Out For

IT Red Flags to Watch Out For As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is […]

Assessing your MSP in the first appointment

Assessing your MSP in the first appointment Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into […]

Hiring seasonal staff? Here are a few things to consider from the IT

Hiring seasonal staff? Here are a few things to consider from the IT perspective In many industries, there are seasonal spikes in business around specific times. For example, CPAs/Accounting firms, though busy all year, generally see a spike in business around the time of tax planning, IRS return filing, etc., the retail industry sees a […]


HOWTO: Enable Call Control for Sennheiser headset

We have had trouble getting the Sennheiser OfficeRunner to do Call Control for 3CX from the headset. Call Control for 3CX Setup 3CX version 12, 14, 15 Yealink T46G with EHS36 Sennheiser OfficeRunner (DW) 3CXPhone We tried the very complicated updates to the T46G and EHS36 without success. The following procedure allows answering the phone […]

Chrome, IE, FF slow Performance with Video

Problem: I recently had a computer that would hang for long periods whenever it encountered a video file, generally Shockwave. The behavior was cross-browser effecting Internet Explorer, Chrome, and FireFox. As a result, I tried fiddling with various settings in all three tools with no results. Finally I simply uninstalled Adobe Shockwave and went to […]

Configuring SNMPv3 in SonicOS

Article Applies To: Gen6 SM E10000 series: NSA E10800, NSA E10400, NSA E10200, NSA E10100 Gen6 SM 9000 series: NSA 9600, NSA 9400, NSA 9200 Gen6 NSA Series: NSA 6600, NSA 5600, NSA 4600, NSA 3600, NSA 2600 Gen5 NSA E-Class series: NSA E8510, E8500, NSA E7500, NSA E6500, NSA E5500 Gen5 NSA series: NSA 5000, NSA 4500, […]

Configuring Active Directory/LDAP over TLS on SonicOS

Article Applies To: Active Directory Firmware/Software Version: Sonic OS Enhanced Services: LDAP over TLS Feature: This article explains how to integrating SonicWALL appliance with an LDAP directory service using SSL . This requires configuring your LDAP server for certificate management, installing the correct certificate on your SonicWALL appliance, and configuring the SonicWALL appliance to use the information from the LDAP […]

HOWTO: Update WP Plugins without File Transfer Protocal

In the interest of security we moved many of our websites to a new server and found that plugins suddenly refused to update without File Transfer Protocal credentials. This was obviously fine when wanted to do the updates and knew the FTP credentials but presented a problem because we like to encourage our clients to perform […]

The Effect of Solid State Disks on Processor Usage

I am now encountering servers and client computers that have solid state disks (SSDs). My experience is showing that this sometimes causes improper analysis of performance measures through Performance Monitor (perfmon.exe) and Resource Monitor (accessible through the Resource Monitor button on the Performance table of Task Manager). In the past, poor interactive response time of […]

PRTG – Exception from HRESULT: 0x8024402

PRTG Keywords Paessler PRTG System Monitoring Sensor Windows Update powershell Problem/Error Message Exception from HRESULT: 0x8024402C Cause This PRTG error occurs if the monitored server has a bad DNS address you will receive this error. This is typically a local Windows Active Directory domain. Resolution Ensure that all DNS addresses used on the monitored server […]

HOWTO: Upgrade firmware on Sennheiser OfficeRunner

Sennheiser OfficeRunner     It can sometimes be difficult to figure out how to update your firmware when working with a Sennheiser OfficeRunner headset but it’s really quite simple once you know the steps. Plugin the headset base to your computer using a USB cable Download and install the Sennheiser HeadSetup software. Right-click the new […]

Password change on Cisco 3550 Switch

While troubleshooting a switch for a client I wanted to change the configuration register of the switch to boot from a different location. The “show version” command shows that the configuration register is located at 0x10F which is strange considering it is different than any other switch I’ve seen. After much googling I found that […]

Sonicwall Gateway Antivirus Causes Slow Downloads

  HOWTO: Speed up Sonicwall Downloads We found that our Sonicwall would cause all downloads to start very fast, slow down quickly, and eventually stop. This occurred with major corporate download sites. The download went to low KB/s before dying. A download time estimate would indicate hours and days remaining. We discovered that turning off […]

Problems with Hosted Network

Known Personal Area Network / WiFi Sharing problems: Connectify Windows has encountered an error initializing hostednetwork. (CF001006) Virtual Router Error netsh wlan start hostednetwork The hosted network couldn’t be started. A device attached to the system is not functioning. Cause The problem is caused when VMware Virtual Ethernet Adapter for VMnet1 / VMnet0 (from VMware […]


Chrome Full Screen Alt-Tab Closes Window

Our computer support team noticed an annoying bug in the latest version of Chrome. When trying to view full screen windows for streaming applications or just in general. Normally when in Full Screen view a Windows user can press Alt-Tab to switch to another window. With the new version of Chrome this causes the Full […]

Google Chat with Pidgin Broken

Problem We recently had some network issues which caused the Pidgin Universal Chat, or Google Chat, client to break. Help at the Pidgin site produced the answer but I thought I’d give the short version here without you having to search through their FAQ as did I. Google Chat Solution Start Pidgin Show Buddy List […]

SOLVED: DCPromo Config Wizard Site List

When running dcpromo on Windows Server 2012 in a new site in an existing domain, the Site Name dropdown is empty.  When any page in the wizard is incomplete, you cannot continue.  This post found a resolution. When you run dcpromo, you begin to see the “Active Directory Domain Services Configuration Wizard.  This wizard automatically […]

Create Outlook Form and Open with Macro

I have some regular emails I send and I don’t like having to go to the Developer Tab, click Choose Form, Choose User Templates in File System, and then double-click the form in question. That’s way too many steps for this lazy user.

There is some very simple VBA code that will do this and then you can add the button to a Custom Tab. Here’s how.


Excel Footer Images Overlap Text

It is not uncommon to use an image file for a header or footer in Excel. Sometimes these are fairly large images that you want to spill out of the header or footer region and into the text. In both cases the images seems to appear behind the text but when the image is in a footer and you go to print the image is actually covering the text on the spreadsheet. This is not a problem with the header. There is no real solution but I’ve found partial workaround.

Outlook Search Calendar with Note Field

Outlook Calendar: One of my co-workers was recently searching the Outlook Calendar of another co-worker and wanted to see the notes field associated with that particular appointment. I said, easy; just add the Note field to the search result columns. Turns out it wasn’t so easy. It actually is sort of easy but not particularly […]

Citrix XenApp Apps Slow to Start on Android

Problem This App works fine on PC, Mac, and iPad. But it’s very slow to start on Android.  The start time can be several minutes.  In some cases, the App will fail to start due to a timeout. XenApp Resolution Many people suggest to disable Session Reliability, but fail to state how this is done. […]

Troubleshooting Cisco UCS Platform Emulator (UCSPE)

Cisco UCS Troubleshooting How to resolve “Error while running VM security tool”, “Please perform re-stamping”, and other problems. Cisco UCS Solution: First, the login for UCSPE is config/config Error while running VM security tool When activating the VM for the Emulator in vmware Workstation 9 you  receive “Error while running VM security tool”  and “Please […]


Outlook Categories Automatically Collapsed

Recently I switched away from folders to Categories in Outlook 2010 because it gives me the ability to categorize a message multiple times rather than having copies of the same message in different folders. I then Grouped my Inbox by Category and then Received. My only problem with this system was the tendency of Outlook to expand all the categories if I went to another folder and returned to my Inbox. I found an easy solution!

SOLVED: WinPCap on Windows 2012, 8

Problem WinPCap 4.1.2 is required by Wireshark, but is difficult to install on Windows 8.  It give an error that it cannot be installed on this version of Windows.  This message is misleading and inaccurate.  WinPCap can be installed on Windows 8. The error message is a common Windows message and the common resolution is […]


SOLVED: Removing Failed File from Failover Clustering

If you use Windows Failover Clustering and use a File Share Witness as your quorum configuration, you might have a situation in which you have removed your server that had contained the file share without first removing it from the cluster. In this case you find out two things: one, your cluster has lost its failover protection, and two, you can’t easily remove the failed file share witness (FSW).

Windows 7 Phone – Setup Incomplete

Window 7 Phone Problem: Recently, I was issued a new Windows 7 phone.  Being the owner of one previously, I was already familiar with the OS and had a Windows Live ID that I entered when the sales rep asked me. The phone was just out of the box, and as soon as I entered […]