The Acumen IT Support blog provides you with helpful articles about Android smartphones.

This web site provides a good overview.

Android Wikipedia

Android ActiveSync will not connect to Exchange 2010

Official Microsoft Logo - ActiveSync

Microsoft ActiveSync

I recently was having a problem setting up an Android phone for one of our clients who used Exchange 2010. I have set up at least 50 phones on this specific Exchange server so I was perplexed as to why this phone wouldn’t connect.

After running the Exchange Remote Connectivity Analyzer I found that ActiveSync was failing during the initial sync with a HTTP error code 500.

What needs to happen that you must include inheritable permissions from this object’s parent. Then the phone will sync. Here are the steps to achieve this. They are also listed in a Microsoft Technet article.


  1. Open Active Directory Users and Computers
  2. On the menu at the top of the console, click View > Advanced Features.
  3. Locate and right-click the mailbox account in the console, and then click Properties
  4. Click the Security tab
  5. Click Advanced
  6. Make sure that the check box for “Include inheritable permissions from this object’s parent” is selected
  7. Close out

Your phone should now sync successfully.

See our IT Support Page for more information on how we can help you with your phone issues!

For more information on ActiveSync, how to install, and system requirements, visit their Official Site below:

Citrix XenApp Apps Slow to Start on Android

XenApp Android


This App works fine on PC, Mac, and iPad.

But it’s very slow to start on Android.  The start time can be several minutes.  In some cases, the App will fail to start due to a timeout.

XenApp Resolution

Many people suggest to disable Session Reliability, but fail to state how this is done.

Here are the directions for the 6.5 version:

  • Open Citrix AppCenter
  • Click on the tree to Citrix Resources->XenApp->Farm1->Policies->Computer
  •     Edit Unfiltered->Settings
  • Select ICA->Session Reliability->Session reliability connections and click the Add link
  • Select Prohibit and click Close

For more information about how Acumen can help with your business, visit out Technology Services Page. 

For more information on Android, visit the site below: