Android ActiveSync will not connect to Exchange 2010

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Microsoft ActiveSync

I recently was having a problem setting up an Android phone for one of our clients who used Exchange 2010. I have set up at least 50 phones on this specific Exchange server so I was perplexed as to why this phone wouldn’t connect.

After running the Exchange Remote Connectivity Analyzer I found that ActiveSync was failing during the initial sync with a HTTP error code 500.

What needs to happen that you must include inheritable permissions from this object’s parent. Then the phone will sync. Here are the steps to achieve this. They are also listed in a Microsoft Technet article.


  1. Open Active Directory Users and Computers
  2. On the menu at the top of the console, click View > Advanced Features.
  3. Locate and right-click the mailbox account in the console, and then click Properties
  4. Click the Security tab
  5. Click Advanced
  6. Make sure that the check box for “Include inheritable permissions from this object’s parent” is selected
  7. Close out

Your phone should now sync successfully.

See our IT Support Page for more information on how we can help you with your phone issues!

For more information on ActiveSync, how to install, and system requirements, visit their Official Site below:

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