HOWTO: Enable Call Control for Sennheiser headset

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We have had trouble getting the Sennheiser OfficeRunner to do Call Control for 3CX from the headset.

Call Control for 3CX

Call Control for 3CX Setup

  • 3CX version 12, 14, 15
  • Yealink T46G with EHS36
  • Sennheiser OfficeRunner (DW)
  • 3CXPhone

We tried the very complicated updates to the T46G and EHS36 without success.

The following procedure allows answering the phone with the headset button with EITHER the T46G/EHS36 OR 3CXPhone(using the OfficeRunner directly without a phone – the OfficeRunner is the microphone and speakers).

To make this work:

  1. Go to http://en-us.sennheiser.com/headset-software-pc
  2. Download the latest Headsetup – 6.0.1902+
  3. Download the latest 3CX plugin – 1.1.2206+
  4. In Headsetup, select the 3CX softphone.

For consulting assistance see our 3CX Consulting page.