Excel Footer Images Overlap Text

Our computer support team was asked to help a customer with an Excel footer problem.

It is not uncommon to use an image file for a header or footer in Excel. Sometimes these are fairly large images that you want to spill out of the header or footer region and into the text. In both cases the images seems to appear behind the text but when the image is in a footer and you go to print the image is actually covering the text on the spreadsheet. This is not a problem with the header. There is no real solution, so I found partial workaround.

Excel Footer Solution:

The header section is allowed to have three images, left section, center section, and right section. So, instead of putting the image you want in the footer simply place it into an available section of the header. Then you have to Format the image with a negative crop. After you insert the image normally click the Format Picture button in the Header/Footer Elements group of the Header & Footer Tools Design contextual tab.

From this dialog box click the second tab, Picture, and crop down to make a negative crop. This will essentially add space to the top, bottom, left, or right of the image and you can push it into the right spot through trial and error.

It’s a really stupid way to achieve the desired ends and it won’t work with different margins and paper sizes but as far as I can tell it’s the only way to make it work properly. Hopefully Microsoft will eventually make images in the footer work the same way they do in the header and appear behind text.

See our Computer Support Team for more ways we can improve your productivity!

December 20, 2012/by Robert Wagnon

Windows

Server 2012 Windows 8 Logon failure: User not granted logon type

Logon failure: the user has not been granted the requested logon type at this computer Server 2012 Windows 8

In server 2012 and Windows 8 you may encounter a similar error that will not let you do simple tasks with windows features and programs. In our case it was starting a virtual machine in Hyper-V. It also affects SharePoint and Exchange as well.

To remedy this issue you must modify a local group policy. Open up gpedit.msc. Drill down Computer ConfigurationWindows SettingsSecurity SettingsLocal PoliciesUser Rights Assignment. Under Log on as batch job click the add user or group. Add the account you are currently logged in as. If the button is greyed out then you need to change this in the “Default Domain Policy” or “Default Domain Controllers Policy” as it is set to Deny log on as a batch job and overrides local policy. Once completed apply and open a command prompt. Run gpupdate /force. Once this is complete you will no longer get the error.

This problem will reoccur often. Each time you see it, you must remove yourself, apply, add yourself again, apply again, run gpudate /force.

Microsoft is aware of the issue and hopefully working on a resolution as the workaround is rather inconvenient at times.

Contact our Network Support team and see our Hyper-V, SharePoint, and Outlook Exchange pages for more ways we can help you!

December 19, 2012/by Dave Mueller

Computer Support, Excel

Excel 2010 Slicers for Tables (not Pivot Tables)

Excel 2010 Slicers

I’ve been doing a lot of work with Excel 2010 and the Table feature lately. One of the things that I would love to incorporate into Tables is the handy Slicers available in Pivot Tables. I hoped to be able to use the Slicer technology in a table rather than having to create a Pivot Table. Sadly, this is not possible. But, don’t let that deter you. It’s really quite simple to turn your Table into a Pivot Table that shows the data in a similar fashion. Then use the Slicer normally. See below for an example and instructions.

A table has the advantage of showing each line-item as a row whereas a Pivot Table does not allow for this sort of data display. Each field you add to a Pivot Table creates an item with subtotal items below it. The trick is to leave off the field or fields you want to “slice”. For example. We do SEO work here at Acumen and one thing I try to keep track of what keyphrases are useful for each of our pages. This table includes three columns, the Page, the Keyphrase, and the Site.

So, I create a Pivot Table with the Page as the first item with each Keyphrase listed underneath. Then I add the Slicer for the Site. Thus I can click on whichever site desired and see the pages and keyphrases associated with it. I might even think about just having the Keyphrases as the list and using both Page and Site as Slicers.

It’s a bit of a cumbersome workaround until Microsoft decides to make Slicers available for tables but will have to do.

See our Computer Support page for more ways we can improve your productivity!

December 13, 2012/by Robert Wagnon

Microsoft

Outlook Search Calendar with Note Field

Outlook Calendar:

One of my co-workers was recently searching the Outlook Calendar of another co-worker and wanted to see the notes field associated with that particular appointment. I said, easy; just add the Note field to the search result columns. Turns out it wasn’t so easy. It actually is sort of easy but not particularly intuitive. Read on to see how it’s done!

These instructions are for Outlook 2010 although they should be similar for other versions.

Outlook Calendar Solution:

Open Outlook
Navigate to the appropriate calendar
Perform a search
Right-click anywhere on the search result headings, “Subject”, “Location”, “Start” and choose Field Chooser
From the Field Chooser click the drop-down and pick All Mail fields (that’s the unintuitive part)
Scroll down and drag “Message” (also unintuitive) from the Field Chooser onto the Header Row where desired
Resize columns as desired

You should now see your notes!

See our Technology Services Page on how we can provide a great corporate email environment for your business.

For additional help, visit Microsoft’s Support Page by clicking the link below:

https://support.microsoft.com/en-us

December 6, 2012/by Robert Wagnon

Outlook

Outlook 2010 AT&T Conferencing Add-In Breaks Open Next Item

One of our clients recently found that the option in Outlook that automatically opens the next item in the mail folder when you delete or move the item you are currently looking at stopped working. We traced the problem to the AT&T Conferencing Add-In. It is a known issue but I couldn’t find any solutions online other than to remove the Add-In and live without it. Thanks to a helpful AT&T Representative we have a real solution!

We need to remove the old version of the tool and install the new version. The steps below detail this process.

Remove the current AT&T Conference Add-in
1. File Tab
2. Options
3. Add-Ins
4. Com-Add-In Go Button
5. Select the ATT Conferencing for Outlook
6. Click Remove button
7. Ok back to main Outlook screen
Close Outlook
Download the new version of the tool (AT&T has it released but not publicly, it works, I tested it)
1. New AT&T Conferencing Add-In
2. Download to a spot on your computer (desktop usually)
3. When it finishes go to downloaded file and double-click
4. Let it do its job, it might take a few minutes
Restart Outlook
Confirm your setting is still on Open Next Item
All should be well!

For answers to application problems like this you can always call out Network Support Team or our Contact Us.

November 21, 2012/by Robert Wagnon

Windows

Windows 7 Remote Desktop port 3389 Stopped Working

Recently we had remote desktop stop working on a few of our clients Windows 7 Pro machines. After patching together some resolutions, we have come up with a surefire way to remedy the problem.

Uninstall update(s) KB2621440 and/or KB2667402
Reboot
Run sfc /scannow from a command prompt to check for file corruption
Reboot if necessary
Verify that rdpcorekmts.dll exists and is atleast version 6.1.7601.xxxx (if it is not then copy it over from a working machine)
Export this registry key from a working machine and import it into the broken machine HKEY_CLASSES_ROOTCLSID{18b726bb-6fe6-4fb9-9276-ed57ce7c7cb2}
Reboot
Then, export these registry keys from a working machine and import it into the broken machine HKLMSYSTEMCurrentControlSetControlVideo{DEB039CC-B704-4F53-B43E-9DD4432FA2E9} and HKLMSYSTEMCurrentControlSetservicesRDPDD
Reboot
Test Remote Desktop to see if it is working. If it is, then the problem is fixed. If it is not, continue with the following steps
Check for and register the following .dlls in C:windowssystem32: rdpcore.dll, rdpcorekmts.dll, and remotepg.dll (in command prompt: regsrv32 rdpcore.dll) (replace any missing .dlls in the directory)
Reboot again
The problem should now be resolved and you should be able to reinstall the update/updates

Our Network Team is happy to help you with any troubleshooting problem, big or small. Call us today!

November 16, 2012/by Dave Mueller

Networking, Windows

SOLVED: Windows Activation Error 0x800723B

Windows Activation Error

After installing Windows 8 Enterprise or Upgrading to Windows 10 Enterprise and attempting to activate, you may receive an error message stating:

“Windows can’t activate right now. Try activating Windows later. If this issue persists, contact your system administrator or technical support department for assistance”

The error details shows: 0x8007232B – (DNS Name Does Not Exist)

Details:

After researching the error, it became obvious that this has been around for a while, and it is most often caused by the product key being invalid. Windows 8 and Windows 10 Enterprise do not request the product key during installation, and therefore the activation error occurs. On Windows 8. there is no obvious way to change the product key, and it really just is as simple as entering a valid product key.

Many of the recommended solutions I found require command line interaction from an elevated (run as administrator) command prompt. There is a simpler way to enter a new product key.

Windows Activation Error Solution:

1. From the Windows 8 Metro Screen or Windows 10 Start Menu, type: SLUI 3 (note the space) to automatically search for the product key utility.

3. Opening this will bring up the product activation window with a field for entering a new product key.

4. Enter the new product key and activate Windows 8 or Windows 10 Enterprise (Note that on Windows 10 Enterprise, you could just go to Settings>search for “Activation”, open “Change Your Product Key”, click “Change Product Key” and enter the new key.)

Closing:

This issue has also been reported on various Windows 7, 8, and 10 releases, including the Gold Partner releases and MSDN releases. Although I haven’t tested it personally on all of these, this solution should still apply.

If you are still experiencing activation errors, confirm that you are not attempting to install a KMS (Key Management Service)
copy. The activation of a KMS volume licensing version of the OS requires a KMS licensing server to be running on the local network (not the most common approach for many businesses) and attempting to install this version without the KMS server can also produce this error.

Acumen Consulting provides computer and network support services to enterprise, small and medium sized businesses. If you require further assistance, please contact us and we will be happy to help you resolve error 0x8007232B -DNS Name Does Not Exist during Windows 8 or Windows 10 Enterprise activation.

For more information on Windows, click on the link below:

https://www.microsoft.com/en-us/windows

November 1, 2012/by Dave Mueller

Hardware, Security

Exclude Print Devices in Symantec Endpoint Protection Manager

Exclude Print Devices in Symantec Endpoint Protection Manager

Problem:

The protection manager was interfering with communication between:

Our Cannon printers and PCs.

To disable this globally, you must log into the Endpoint Protection Management Console and do the following:

Symantec Solution:

Click Policies, then click Application and Device Control.
Double-click the application and device control policy that is in use by affected clients.
Click on Device Control.
Under Devices Excluded From Blocking, click Add…
Click Printing Devices, then click OK.

This solved a huge problem.

The Network Threat Protection aspect of this Endpoint Security was interfering with the PCs being able to print.

See our IT Services page for more ways we can help you!

For more information about Endpoint Security, visit the site below:

https://en.wikipedia.org/wiki/Endpoint_security

October 30, 2012/by Dave Mueller

Exchange, Windows

An error caused a change in the current set of domain controllers

In a Windows Domain with Exchange, it is possible that after demoting a domain controller Exchange 2010 Management console will not open properly.

You may see repeated error messages similar to “An error caused a change in the current set of domain controllers.

It was running the command…”. The error repeats regardless of opening and closing the MMC, logging off and on, or restarting the server.

Resetting the configuration domain controller is still possible within the MMC.

But be aware that does not fix the problem.

Domain Controllers Solution:

A solution that has worked to solve this problem is to delete the file “Exchange Management Console” in C:\users\[user]\AppData\Roaming\Microsoft\MMC

After deleting this file, reopen the Exchange Management Console and the file will be recreated.

If you found this useful please visit our IT Support Home Page at Acumen and see other ways we can help you!

October 30, 2012/by Robert Wagnon

Android

Citrix XenApp Apps Slow to Start on Android

Problem

This App works fine on PC, Mac, and iPad.

But it’s very slow to start on Android. The start time can be several minutes. In some cases, the App will fail to start due to a timeout.

XenApp Resolution

Many people suggest to disable Session Reliability, but fail to state how this is done.

Here are the directions for the 6.5 version:

Open Citrix AppCenter
Click on the tree to Citrix Resources->XenApp->Farm1->Policies->Computer
Edit Unfiltered->Settings
Select ICA->Session Reliability->Session reliability connections and click the Add link
Select Prohibit and click Close

For more information about how Acumen can help with your business, visit out Technology Services Page.

For more information on Android, visit the site below:

https://en.wikipedia.org/wiki/Android_(operating_system)

October 18, 2012/1 Comment/by Robert Wagnon

Exchange, Microsoft

Outlook Autodiscover vs Internal DNS – Exchange 2010

Hosting email for multiple domains can be complicated. Especially when all the hosted companies have their own internal DNS servers. This morning we had a customer who was getting a certificate error complaining that the autodiscover.domain.com cert did not match the name it was looking for. After using the Exchange connectivity tool (Test Exchange) We verified that from the outside everythihttp://www.acumenitsupport.com/wp-content/uploads/2012/10/www.testexchangeconnectivity.comng looked good. Once we got into the customers’ internal DNS we found a wildcard record for their outside domain (domain.com, not domain.local) that pointed to their webserver. Once we deleted this and created a SRV record that pointed them in the right direction for _autodisover, Outlook ceased to complain about the certificate because everything matched.

These sorts of issues can be the source of much wasted time and effort for an IT staff already overburdened with internal problems. At Acumen we deal with IT issues of this nature all the time and our technicians are available for consultation. Just give us a call at 314.333.3330 or check out our Contact Us Page. See our Exchange Hosting page for detailed information on our services.

Give us a call and hopefully we can help solve your problem quickly and easily.

October 9, 2012/by Robert Wagnon

Microsoft, Outlook

Outlook Categories Automatically Collapsed

Outlook Categories

Recently I switched away from folders to Outlook Categories 2010 because it gives me the ability to categorize a message multiple times rather than having copies of the same message in different folders. I then Grouped my Inbox by Category and then Received. My only problem with this system was the tendency of Outlook to expand all the categories if I went to another folder and returned to my Inbox. I found an easy solution!

Outlook Categories Solution:

Open Outlook
Click View Tab
Then click View Settings (in the Current View Group)
Next, click Group By button
In the lower right corner click the Expand/Collapse defaults: drop-down
Choose All Collapsed
Click OK

Viola!

We teach all the Microsoft Office classes.

For more information about our IT services, visit our Technology Page.

https://www.exchangecategorymanager.com/

August 2, 2012/10 Comments/by Robert Wagnon

Uncategorized

SOLVED: WinPCap on Windows 2012, 8

Problem

WinPCap 4.1.2 is required by Wireshark, but is difficult to install on Windows 8. It give an error that it cannot be installed on this version of Windows. This message is misleading and inaccurate. WinPCap can be installed on Windows 8.

The error message is a common Windows message and the common resolution is to can change the application compatibility mode to Windows 7 or Windows XP SP3. Another common resolution is to use Run As to run the installer as Administrator. Unfortunately, this neither of these are sufficient to install WinPCap. Both of these are required, but you will often find that you still can’t install WinPCap. The real problem is a change to Windows 8 that makes driver installations more restrictive.

Resolution

To install WinPCap on Windows 8 you MUST be logged into Windows as a local machine administrator. Using Run As is not good enough to install drivers. Since some people (especially early adopters of Windows 8) run their system as a local administrator, the original instructions accidentally work for them.

Don’t forget that you ALSO need the compatibility mode set to Windows XP SP3.

We have found that this resolution applies to all installations that install drivers, in particular the Android ADB driver. When doing any driver installation, actually login as an Administrator on the Windows 8 machine.

Now you can use Wireshark on Windows 8 and Windows Server 2012.

We can provide help for your project, please see our Wireshark, Security Assessment, and Security Consulting pages.

July 20, 2012/by Robert Wagnon

System Center

SOLVED: SCCM – Windows Deployment Services 0xC1030104

SCCM

One of our System Center consultants had the issue while doing a lot of work on the SCCM 2012 server in building PXE build images and going through adding drivers for each of the bare-metal machines that we would have to build against.

When she looked at the PXE service, she found it was off and attempted to start it.

Starting it failed.

So she went to the System log to try to find out what was the issue and found this message:

SCCM Issue:

An error occurred while trying to initialize the Windows Deployment Services image server. Error Information: 0xC1030104

After trying a number of different solutions for this, the refreshing the boot image packages on the server allowed her to bring the needed services back online.

For more information about Acumen’s IT services, visit our Technology Services Home Page.

July 12, 2012/by Dave Mueller

System Center

SCCM 2012 and Its Version of Trace32

Trace32

In System Center Configuration Manager 2007, one of the handiest tools that came from the downloadable SCCM Toolkit was Trace32.exe. This is a viewer for .log files that, by default, highlights warnings and errors. It’s a pretty nifty tool and quite handy for searching through the copious log files that SCCM generates.

Trace32 Solution

For SCCM 2012, Microsoft thought ahead and put the new version of the tool onto the install disk (albeit with a small name change). It is located at rootSMSSETUPTOOLSCMTrace.exe.

The new CMTrace acts pretty much like Trace32 did.

But when it comes to the log files created by SCCM 2012, it does have some issues reading some of the data.

I recommend copying it to your hard drive so you can set it as your default reader for the plethora of log files you still get with SCCM 2012./root

For those needing this for SCCM 2007 (and any other log files they want to use it against), the SCCM V2 Toolkit is still available at http://www.microsoft.com/en-us/download/details.aspx?id=9257.

Contact our System Center consultants to learn other ways Acumen Consulting can help you!

May 23, 2012/by Dave Mueller

Networking

SonicWall access LAN via SonicPoint wireless Access point

SonicWall doesn’t want you to access your LAN via a SonicPoint wireless access point, but they don’t tell you that. You might be expecting to be able to access your LAN after you’ve connected and set up your SonicPoint. Even though you can reach the Internet, you’ll discover that LAN access is elusive. Configuring access rules and Zones and Guest Services doesn’t help. Apparently the way SonicWalls are designed to operate is to allow Internet Access, but to deny LAN access. Anyone who wants LAN access via internal wireless will have to use a VPN. This can be a real pain, but is definately more secure.

Here are quick and dirty instructions on how to get your Sonicpoint WLAN network to communicate with your LAN. Be aware that this weakens the security for this connection. This assumes that you already have the SonicPoint connected and set up, and can access the internet through it.

1. Login to your Sonicwall via browser, then change the address from https://192.168.1.1/main.html to https://192.168.1.1/diag.html (caution! Diagnostic Mode)
2. Choose “Internal Settings” on the left side of the page.
3. Three quarters of the way down you will see the “Wireless Settings” section. Under that check the setting ”Enable Local Wireless Zone Traffic To Bypass Gateway Firewalling”, and then click “Accept”
4. Go back to “main.html”.
5. Under Network section, go to “Zones”
  1. In the WLAN Zone, under the General tab, make sure that “Allow Interface Trust” is checked
  2. Under the Wireless Tab, uncheck “Only allow traffic generated by a Sonicpoint/SonicpointN” and check “Enforce local wireless zone traffice to bypass gateway firewalling”, and then click OK.
6. Under the Network section, go to Interfaces, and Configure the interface for the Sonicpoint.
  1. Change the Zone to “WLAN”, if it is not already
  2. Change the IP Assignment to “Layer 2 Bridged Mode”
  3. Change “Bridged To” to “X0” or whatever your LAN is.

This will cause the Sonicpoint to reboot. Once you connect to it again, you should be able to access your local LAN resources.

May 9, 2012/by Dave Mueller

System Center

SOLVED System Center Unified Installer with SQL Server 2008 R2

Unified Installer

The installer instructions completely ignore the fact that you can’t just download SP1 and CU4 and put them in folders.

You will get “Invalid Location”.

Unified Installer Solution:

To fix this, you must decompress the download file. It is a .exe file.

It is self-extracting.

But you still aren’t done. The decompressed download file will create another .exe.

If you try to run this one, it will start to install SP1 / CU4. DO NOT LET IT INSTALL.

Try renaming this to setup.exe.

This will fix the Invalid File Location and replaced it with File Version Invalid Needs: 10.50.2900 Actual: 10.51.2900)

It was completely misleading.

Use a tool like 7-zip to extract the .exe file. This will put a setup.exe file in the folder. THIS file is the one that Unified Installer looks for.

Stop cursing and move on.

See our System Center Page for more information!

For additional help, visit Microsoft’s Unified Installer support page by clicking the link below:

https://enterprise.microsoft.com/en-us/trends/microsoft-unified-support-solutions/

April 25, 2012/by Dave Mueller

Uncategorized

SOLVED Windows 2008 R2 Remote App black screen – never loading

R2 Remote App

For the longest time I’ve been battling an issue with a client where one of the users had issues with a R2 remote app. Multiple people used the remote app but only one user had an issue. She complained that it took over 20 minutes for the remote app to load when she clicked the .rdp shortcut on her desktop. It would open a new window that was a black screen and take forever to load up the app.

I tried updating the remote app server, remaking her shortcut, and even trying the connection from a different network, all to no avail.

R2 Remote App Solution:

I finally stumbled on a kb article that contained a hotfix for a problem similar to mine. I installed the hotfix on the server and it finally fixed her problem.

The issue started after her remote app locked up. She closed it and immediately opened a new session by clicking the .rdp shortcut. It locked up again and she repeated this process multiple times. From this point on, she always experienced the black screen with long load times. The kb article states that this process can cause the issue but at random. The issue is more likely to occur with slow connections, especially WAN based connections.

Here is KB 981156

Thanks for reading and see how our Network Support team can help you!

April 24, 2012/1 Comment/by Robert Wagnon

Hyper V, Microsoft

SOLVED: Removing Failed File from Failover Clustering

Failover Clustering

If you use Windows Failover Clustering and use a File Share Witness as your quorum configuration, you might have a situation in which you have removed your server that had contained the file share without first removing it from the cluster. EDIT: If you haven’t destroyed your File Share, just bring it back online. In this case you find out two things: your cluster has lost its failover protection, and you can’t easily remove the failed file share witness (FSW). EDIT: You don’t lose failover protection, but you may have problems if you need to restart the cluster. See the comments below and the Microsoft link to Quorum Configurations.

When you add a new file share witness using the Quorum Configuration Wizard, the new FSW is visible. However, it is not active and your cluster will still fail if one node is turned off. The graphical interface has no way to delete the failed file share witness. Further, the “recommended” method of removing it (using the cluster.exe resource /delete command) does not work. This happens because the Failover Cluster will say that the resource cannot be deleted because it is a “core resource”.

Failover Clustering Solution

Run the Quorum Configuration Wizard and temporarily change the mode from Node and File Share Majority to Node Majority. There is no danger in doing this. It will not affect your running cluster, and it only takes a few seconds. After you make the change, you will see that the failed File Share Witness is gone from the cluster. Make sure you already have a new File Share to use, and then run the Quorum Configuration Wizard again and choose Node and File Share Majority, selecting a new file share as the witness.

See our Microsoft Failover Cluster and Hyper-V pages for more information!

For additional help, contact Microsoft Support by clicking the link below:

https://support.microsoft.com/en-us

April 12, 2012/1 Comment/by Robert Wagnon

Hyper V, Linux Category

HOWTO: Upgrade CentOS for Hyper-V with Linux

HOWTO: Upgrading the CentOS kernel for a Hyper-V virtual machine with Linux Integration Components.

A kernel upgrade will cause a kernel panic. These instructions prevent the boot crash.

Upgrade the kernel:

#yum upgrade

If you boot with this, you will get the kernel panic. Don’t worry. Just press space at boot time and boot from your old kernel. Write down your new kernel number, such as 2.6.18-274.17.1.el5

Compile the Linux IC for your new kernel. You can use the latest IC at this time is v3.2:

mkdir /opt/linux_ic_rtm

cp -r /media/CDROM/* /opt/linux_ic_rtm

cd /opt/linux_ic_rtm

grep -ilR uname * | xargs sed -i 's/uname -r/echo "2.6.18-274.17.1.el5"/g'

make && make install

reboot

You can now let grub boot to your default kernel without a kernel panic.

Thanks to http://www.sudonym.com/398/kernel-panic-after-yum-update-centos-with-hyper-v-linux-integration-components

For general IT service support, please visit us at: Acumen IT Support.

For Hyper-V consulting services, please visit us at: Hyper-V Support.

See our Virtual Private Server Hosting Pages for more information!

January 28, 2012/by Robert Wagnon

Windows

Windows 7 Phone – Setup Incomplete

Window 7 Phone Problem:

Recently, I was issued a new Windows 7 phone. Being the owner of one previously, I was already familiar with the OS and had a Windows Live ID that I entered when the sales rep asked me.

The phone was just out of the box, and as soon as I entered my information, the battery died. After attaching it to the A/C adapter, the phone came on and acted the way I expected it to with no additional setup questions.

The issue arose when I attempted to connect it to my PC in order to install the updates to it. The Zune software recognized the phone, but soon prompted me with “Phone Setup Incomplete. When you’re ready, disconnect from the computer and complete the remaining steps on the phone.” When I unplugged my phone, there were no additional prompts on the phone. Reconnecting to the PC yielded the same result, as did

Windows 7 Phone Solution:

· Connecting to another PC running the Zune software

· Soft-reboot the phone (shutting it down via the power button)

· Hard-reboot the phone (removing the battery)

Now, in the meantime, the phone was is all other ways operating properly. It was syncing apps that I had downloaded onto my other phone via my Windows ID account. It called out and connected to our WIFI and so on. All that was missing was the ability to connect to the Zune software (which, in addition to synching media, is the Windows Phone 7 method of installing updates).

The final solution was to take the phone settings back to factory. I did this on the phone by going to Settings -> about and then selecting “reset your phone.” After that, the phone prompted me for my Windows ID again as it started back from the beginning. Upon attaching the phone to my PC, updates started and a couple of hours later, my phone was done and I was back in business with it.

See our Network Support page for more ways we can help you!

January 11, 2012/by Robert Wagnon

Archive for year: 2012

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