When an IT support emergency happens your support team must know your equipment.
Because Every Second Counts.
It’s great to have a local computer services technician who knows the system, with the breadth of experience that only a field technician will encounter. We keep records to ensure our engineers are ready for the next IT Support emergency and don’t have to be brought up to speed.
For every service call, our network technicians complete a service order detailing all tasks performed.
At your request, our techs will explain any activity they perform to your in-house staff.
Acumen maintains detailed records about your computer systems, in addition to our service logs. We will discuss your situation with you and determine what information you need to have available.
Our dispatch and help desk staff help you get the right person as fast as possible with our ticketing process and online portal. We manage a team of experts to provide the right person for the job.
Support when you need it
Your technology should enhance your business success, not hinder it. When you do have a problem, we provide the support you need.
Professional IT Services
We track every support request for quality and speed. Our strict documentation procedures ensure you know what the problem is, how it is being resolved, and how to prevent it from happening again.
Our trained experts can solve your computer and network technology problems. We train our technicians for both customer service and technical ability. You’ll receive polite, quality service every time.
Above and beyond our normal security measures, many lines of business have compliance requirements. We have experience with HIPAA, PCI, and Security+. We are ready and able to help you protect your data and meet your requirements.