HOWTO: Set up iDRAC on a Dell Server

Setting up iDRAC on a Dell Server is one of the many processes where we facilitate support to our customers. With it, you can perform diagnostics on a server even if you can’t log into it or if it’s powered off. One of our technicians has found the best practice for setting up iDRAC on […]

SOLVED: File Explorer Unresponsive with Windows 10


Are you having trouble with File Explorer? Do you have the Windows 10 upgraded feature pack? At Acumen, one of our technicians was experiencing a problem with the new feature, too, so he found a solution. But first, let’s describe the problem: Problem: After upgrading Windows 10 to a new feature pack, the quick access […]

HOWTO Send Email from an Additional Exchange Address

Problem: One of our technicians was having trouble sending an email from an additional Exchange address. Acumen Consulting owns the domain but didn’t have it in the Exchange Server. Our Acumen technician found this solution to the problem. Exchange Solution: The solution that will solve the problem permanently is to setup an authoritative domain in […]

HOWTO Fix Slow Opening/Delayed MS Office Files

Here at Acumen Consulting, our technicians are finding and solving problems on a daily basis, and this week, the issue was with MS Office. Recently, one of our Network Administration technicians came across an issue with opening Microsoft Word and Excel files. While he was able to open the files, they were taking more than […]

SOLVED: Install OS from Bootable USB Drive on Dell T130

One of our senior network engineers recently came across a basic Windows 2016 installation issue on a Dell T130. When searching for a solution, he turned to the helpful article below:  T130 Problem: Unlike our technician who was installing on a T130, the source couldn’t install Windows Server 2016 OS onto a PowerEdge T430 […]

Troubleshooting Active Directory Account Lockouts

A how-to on diagnosing the cause of a (user’s) Active Directory account repeatedly locking out. Download the Account Lockout Status tools from Microsoft Below is the Active Directory Solution: Run the .msi to extract the files then run the LockoutStatus.exe tool (note, run on a domain controller for best performance)

HOWTO: Enable Call Control for Sennheiser headset


We have had trouble getting the Sennheiser OfficeRunner to do Call Control for 3CX from the headset. Call Control for 3CX Setup 3CX version 12, 14, 15 Yealink T46G with EHS36 Sennheiser OfficeRunner (DW) 3CXPhone We tried the very complicated updates to the T46G and EHS36 without success. The following procedure allows answering the phone […]

Chrome, IE, FF slow Performance with Video


Problem: I recently had a computer that would hang for long periods whenever it encountered a video file, generally Shockwave. The behavior was cross-browser effecting Internet Explorer, Chrome, and FireFox. As a result, I tried fiddling with various settings in all three tools with no results. Finally I simply uninstalled Adobe Shockwave and went to […]