We take care of your computers so you can focus on your business. We talk about IT in common english. We don’t need computer jargon to be professional. Our people explain what needs to be done and provide results.
Our dispatch and help desk staff help you get the right person as fast as possible. With our ticket process, we get you to the right person fast. We manage a team of experts to provide the right person for your problem.
Support when you need it
Your computers should work well most of the time. When you do have a problem, you should receive a fast response. Our support staff gain experience from common problems and bring that experience to you. We’re there when you need us.
We track every support request for quality and speed. We follow strict documentation procedures so you know what is happening, what you have, and how to prevent problems from happening again.
Our trained experts can solve your computer technology problems. We train for customer service and technical ability. We believe in polite, quality service.
We work with help business meet their compliance needs. We have experience with HIPAA, PCI, and Security+. We’re ready to help you protect your data and meet your requirements.
How we work for you
When an IT support emergency happens your support team must know your equipment.
Every second counts. I’m not kidding. Every second.
It’s great to have a local computer services technician who knows the system, but in-house staff don’t face the broad array of IT problems that a field technician will encounter. Not only will we help your team but we keep records to ensure our engineers are ready for the next IT Support emergency and don’t have to be brought up to speed.
For every computer service call our network technicians complete a Service Order detailing all tasks performed. This document requires a signature by an authorized company representative.
We recommend meeting monthly with select members of your management team to facilitate planning and review of the computer services performed.
At your request, our techs will explain any activity they perform to your in-house staff.
Acumen maintains detailed records about your computer systems, in addition to our service logs. We will discuss your situation with you and determine what information you need to have available.
Don’t waste time remembering computer configuration settings. The information you need, when you need it.
If high accessibility is necessary, records can be made available via the Internet. Confidentiality agreements are always provided.